International Shipping Info

Customs

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

Since the laws are different in every country and change often, we maintain an extensive database of known product restrictions. To make ordering easier for you, your country store and the shopping cart will enforce these known restrictions to prevent you from accidentally ordering a product we know to have issues with your customs department. The responsibility is yours to check with your country's customs office to verify that your products can clear customs.

By ordering from this website, you are stating that you agree to the above disclaimer. Please note that we rarely have problems with international shipments, if there is a problem with your order, we will work to find a solution as quickly as possible for you.

Duties & Taxes

Duties and taxes are different in every country and many factors play a role in determining if they need to be paid. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country. However from our experiences, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies vary from country to country and we recommend contacting your local customs office for further info.

If you are charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a long time to return, and in some cases can take as long as 12 months.