At Hard Rock Supplements, we aim to deliver exceptional service and top-notch products. However, we understand that sometimes things don't go as planned. 

Here's what you need to know about our Refund and Return Policy:

Order Cancellations

You may request to cancel your order if it hasn’t been processed for shipping. To cancel, please visit the Contact Us section of our website and use the contact form with your order number. We will do our best to accommodate your request as long as the order hasn't been processed for shipping.

Defective Products

If you received an incorrect item, we will send the correct product along with a prepaid return shipping label. The incorrect item must be returned within 14 days. If the item is not returned within this timeframe, your card will be billed for the cost of the product plus any applicable shipping fees.

For defective or damaged items, reach out to us via the Contact Us form. Be sure to include your order number, a detailed description of the issue, and photos of the damage or defects. We will assist you in filing a claim, and upon approval, we’ll ship a replacement.

Returns

Returns are eligible within 30 days of delivery. To start the process, please contact us through the Contact Us section on our site, providing your order number and the reason for the return.

Customers are responsible for return shipping costs, and shipping fees are non-refundable. Once we receive and inspect the returned item, you may choose to receive a refund to your original payment method or store credit.

To qualify for a refund or store credit, returned items must be unopened, undamaged, and in resellable condition. Opened or used items are not eligible for return, exchange, or refund.

Refunds are processed after the returned item(s) are inspected and approved. Typically, refunds take 3 to 5 business days to be reflected in your account.

Customer Remorse

If you mistakenly ordered the wrong item, you can return it within 30 days as long as it’s unopened and unused. Upon receiving the returned product, we will issue a refund or store credit. Please note that you are responsible for covering return shipping costs, and shipping fees are non-refundable.

If you are unhappy with the product's performance or effects, please reach out to us within 30 days, and we’ll do our best to assist.

Contacting Us for Returns

To initiate a return, please visit the Contact Us section of our site and fill out the contact form, including your order number and reason for return.

Please note that opened/used products cannot be returned, exchanged, or refunded.

Shipping costs are non-refundable, as they are services provided by third-party carriers.

 

Shipping Policy

At Hard Rock Supplements, we strive to provide fast and reliable shipping. 

Here’s what you need to know about our shipping policy:

Shipping Destinations

We offer shipping to the United States, United Kingdom, Australia, and Canada.

Shipping Charges

Shipping costs are calculated based on the weight of your order and the destination. We offer competitive shipping rates and flat-rate shipping options for domestic orders.

Shipping Methods

We ship orders via USPS Ground Advantage, USPS Priority Mail, and USPS Priority Mail Express. You can choose your preferred shipping method during checkout.

Handling Time

Orders placed before 2 pm PST will be processed and shipped the same day. Orders placed after 2 pm PST, on weekends, or holidays will ship the next business day.

Shipping Time

• USPS Ground Advantage: 3-5 business days
• USPS Priority Mail: 2-3 business days
• USPS Priority Mail Express: 1-2 business days

Please note that these are estimated delivery times and may vary depending on the carrier.